At Sunset, our ability to process claims painlessly on behalf of our customers is one of our strongest value added services and one which differentiates us from our competitors. This is because we inform and educate our customers with clear guidelines for shipment receiving and Sunset claims filing.
Sunset Claims Process
- Sunset logistics adviser will make customer aware of a claim (or vice versa) and work together to fill out the claims form.
- Sunset claims manager will gather the appropriate shipment paperwork and file the claim on our customers behalf.
- Sunset will provide our customer a claims contact with documentation outlining claim number, expected resolution and time frame.
- Sunset claims team will work with Sunset management to discuss additional needs required to expedite claims resolution. This includes meeting with carrier upper management.
The implementation and communication of a clear claims process ensures that our customers’ staff understand the proper steps to follow so that claims will be addressed and resolved efficiently and in a timely manner.
